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Head of Workshop Operations | Western Auto

Head of Workshop Operations | Western AutoHead of Workshop Operations | Western Auto: Western Auto has job openings for Head Of Workshop Operations. Interested and Eligible candidates can apply online. More details of recruitment is as follows.

Head of Workshop Operations | Western Auto

Education Qualification: Master of Technology/Engineering(Automobile, Mechanical), Bachelor of Technology / Engineering (Automobile, Mechanical).

Experience Details: 10 years to 16 years

Nationality: Any Arabic National , Any European National, Indian , Filipino.

Location: Dubai – United Arab Emirates.

Candidate Profile:

  • Education is Min Bachelors in Automobile / Mechanical Engineering.
  • Experience is Min 10 years of working experience as a Head of Automobile Company (Multi brand).
  • Should have head the operations of multiple branches with the branch managers as the direct reports.
  • Sound knowledge of Business and Management Principles involved in strategic planning, money flow, resource allocation, service methods, and coordination of people and resources.
  • Driving to results by setting goals for and its attainment.
  • Controlling resources and its utilization.
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Knowledge of principles and processes for providing customer satisfaction includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Good Administration, Leadership, Decision making and Problems solving skills.
  • Excellent Interpersonal and Communication (Written, oral & expression) skills.
  • Self-confident with conceptual and analytical thinking along with near & far vision.

Job Description: 

  • Plan, direct, launch an effective strategy for workshop operation system.
  • Monitor, control and analyze budget, targets, objectives and goals for performance and implement necessary actions.
  • Advising, coordinating and supporting the branch managers in discharging the service operations of the concerned branch.
  • Managing overall service operations across all the customers (Insurance Companies, Fleet Customers and individual customers) for ensuring achievement of business goals and sustaining profitability of the company.
  • Coordinate the various activities of the After Sales Operations with all the departments concerned, to ensure a smooth running & harmonious working environment.
  • Ensuring of implementing warehouse operation system properly and aligned with all franchises operation guidelines & company policy, availability of all parts items.
  • Ensure of complying and maintaining the Service operation procedures associated with ISO standards.
  • Negotiating and finalizing new / renewal contract with Insurance Companies for Bodyshop related Services.
  • Increasing and creating new fleet customers with Annual Contract for Mechanical Repairs & Services.
  • Retain customer satisfaction through monitoring implementation work system, and handling customer’s problems in coordination with Customer Care department.
  • Visit randomly the workshops to make sure those systems are in place and customers are getting the best quality of services and on time.
  • Ensure that all levels of service personnel are adequately trained & provided with up to date technical data.
  • Ensure of implementing the promotions activities properly in coordination with marketing department in comparison with competitors.
  • Participate in external sales activities such as training, conferences, franchisee meetings, prepare all reports related to discuss & communicate with team.
Read More  Organizational Development Officer | SISCO

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